The Burlingtonfeedback customer satisfaction survey gives shoppers a direct way to share their opinions about a recent visit. This process takes only a few minutes to finish online at the official site, www.burlingtonfeedback.com. By completing the questionnaire, customers help Burlington improve its stores, product selection, and staff service. As a thank you for the time spent, every participant receives an entry into a monthly sweepstakes for a $1,000 Burlington gift card. Some shoppers also receive a special coupon code valid for future purchases.Burlington wants honest input on the shopping experience, focusing on product quality, store cleanliness, and the helpfulness of the staff. This feedback platform is a key part of the retailer’s commitment to its customers. It helps the company make important decisions that shape the shopping environment across all locations. To keep the feedback current and relevant, customers must complete the questionnaire within three to five days of the purchase date shown on their receipt.
How to Participate in the Burlingtonfeedback Process
Starting the customer voice process is straightforward, requiring a recent store receipt and an internet-connected device. The survey is available in both English and Spanish, making it easy for many shoppers to take part. The entire process is designed to be quick, usually taking about five minutes from start to finish.
Required Items for Online Entry
To begin your entry at www.burlingtonfeedback.com, you need certain details from your latest store receipt. Keeping the physical receipt until the process is complete helps prevent errors.
- A Recent Burlington Receipt: The receipt must show a purchase date within the last five days.
- Survey Code or Store Details: Most receipts have a unique survey code. If the code is missing or unreadable, you can use the store number, transaction date, and time.
- Age Requirement: Participants must be at least 18 years old.
- Residency: Entry is open to legal residents of the United States.
Step-by-Step Submission
Following the steps exactly ensures that your entry is counted for the sweepstakes and any possible coupon reward.
- Go to the Official Website: Open your web browser and type in the official address: www.burlingtonfeedback.com.
- Select Language: Choose either English or Spanish to continue.
- Enter Receipt Information: Type in the survey code printed on your receipt. If no code appears, select the option to use the store number and purchase date instead.
- Confirm Date and Time: Double-check that the purchase date and time entered match the receipt exactly. The system checks this date to confirm the entry is within the 3–5 day window.
- Answer the Questions: Respond to all questions about your visit. These cover your satisfaction with product availability, store organization, staff interaction, and checkout speed.
- Submit Feedback: After answering all sections, submit the form.
- Note Your Reward: A confirmation page will appear. This page confirms your entry into the $1,000 gift card sweepstakes. If a coupon is given, a six-digit validation code will display. Write this code on your receipt right away.
Solving Common Receipt Issues
Sometimes, the receipt details needed for the Burlingtonfeedback process are hard to read or missing. Faded thermal paper or a misprint can cause entry problems.
Faded Ink or Unreadable Code
If the survey code or purchase date is unclear, try entering the store number and the approximate time of the transaction. Burlington’s system can often locate the transaction using these details. If the store number is also unreadable, calling the specific store location to request the number may help.
Expired Time Frame
The system automatically rejects entries submitted after the three-to-five-day window closes. This rule ensures that the feedback reflects a very recent shopping memory, making the input more accurate for Burlington. If your receipt is past the deadline, you cannot use it for the survey or the sweepstakes entry.
The $1,000 Gift Card Sweepstakes and Prize Details
Every completed Burlingtonfeedback submission counts as one entry into the monthly drawing for a $1,000 gift card. This sweepstakes is a major incentive for shoppers to share their thoughts. The prize allows the winner to enjoy a large shopping trip at any Burlington store location.
How the Sweepstakes Works
The sweepstakes runs on a monthly cycle. All entries received within a calendar month compete in that month’s drawing.
| Sweepstakes Detail | Explanation |
|---|---|
| Prize Value | One $1,000 Burlington Gift Card per month. |
| Drawing Frequency | Monthly. |
| Winner Selection | Random drawing from all valid entries received during the entry period. |
| Notification | Winners are contacted by email or phone. |
No Purchase Necessary Entry
Federal law requires that sweepstakes offer a method of entry that does not require a purchase. Burlington provides this method, allowing anyone who meets the age and residency rules to enter without a receipt.
Mail-in Entry Process
To enter the sweepstakes without a purchase, you must hand-write your personal details on a 3 x 5 card. This must include your full name, mailing address, city, state, zip code, daytime phone number, and birth date. Mail the card in a stamped envelope to the official sweepstakes address listed in the official rules. This method ensures fair participation for everyone. The mail-in entry is limited to one per envelope and must follow the same monthly deadlines as the online survey.
Winner Notification and Fulfillment
Winners are selected randomly after the end of each monthly entry period. Burlington contacts the winners directly using the email address or phone number provided during the survey or on the mail-in card. If a winner does not respond within a set time, a new winner may be chosen. The gift card is typically mailed to the confirmed winner within a few weeks of notification.
Redeeming Your 30-Day Validation Code
In addition to the sweepstakes entry, some Burlingtonfeedback completions result in an immediate discount coupon. This coupon is presented as a six-digit validation code on the final screen of the survey.
Coupon Validation and Rules
The validation code must be written on the original store receipt used for the entry. This receipt then becomes the physical coupon that you present to the cashier on your next visit.
- Expiry Date: The coupon is valid for 30 days from the date it was issued (the date you finished the survey).
- Non-Transferable: The coupon cannot be sold or exchanged for cash.
- Single Use: Each validation code can only be used once.
- Presentation: You must show the original receipt with the handwritten code to the cashier.
Failure to write the code down before leaving the confirmation page means the coupon is lost, as the code cannot be retrieved later. It is a good practice to have a pen ready before starting the submission.
The Value of Your Opinion to Burlington’s Off-Price Model
The input collected through Burlingtonfeedback is directly linked to the company’s business operations. As an off-price retailer, Burlington relies on a constantly rotating stock of brand-name merchandise at deep discounts. Customer feedback is vital to managing this model effectively.
Shaping Inventory and Product Selection
Burlington’s buying team uses the ratings on product availability and quality to make future purchasing decisions. If many shoppers report that a specific type of item, like certain sizes of children’s coats, is always out of stock, the purchasing team adjusts its orders. This ensures the store can maintain its promise of offering a wide variety of sought-after goods. Your rating on the quality of a recent purchase helps Burlington decide which vendors and brands to continue working with.
Improving Store Atmosphere and Cleanliness
Questions about the store environment—cleanliness, organization, and ease of finding items—go straight to regional and local store managers. A high volume of positive or negative comments on these topics leads to specific actions. For example, low ratings on cleanliness might trigger extra staff training or changes to the daily cleaning schedule. Burlington aims for a pleasant treasure-hunt experience, and shopper comments ensure the stores support this goal.
Staff and Customer Service Accountability
The survey asks about the helpfulness and friendliness of the staff. Positive comments can lead to employee recognition and bonuses. Constructive criticism prompts managers to provide targeted training for specific teams or individuals. This direct link between customer ratings and staff accountability drives better customer service across the entire chain of stores.
Eligibility and Official Rules for Participation
Clear rules protect the integrity of the survey process and the sweepstakes drawing. Knowing the full eligibility requirements helps avoid having an entry rejected. The rules ensure that the feedback collected is fair and comes from genuine shoppers.
Who Can and Cannot Participate
The criteria for entry are based on legal requirements for sweepstakes and the need for unbiased feedback.
Eligible Participants
- Legal residents of the 50 United States and the District of Columbia.
- Must be 18 years of age or older at the time of entry.
- Must complete the online entry within the valid timeframe (3–5 days of purchase) or submit a valid mail-in entry.
Ineligible Participants
Employees of Burlington Stores, Inc., their immediate family members (spouse, parents, children, siblings), and household members are not allowed to participate in the sweepstakes drawing. This rule prevents any unfair advantage and keeps the contest random.
Entry Limits and Validation Checks
The system has checks in place to prevent duplicate entries and to confirm the recency of the visit.
- One Entry Per Receipt: Each unique receipt and its code can only be used once for the online survey and sweepstakes.
- Date Verification: The system automatically verifies the purchase date against the current date to confirm it falls within the 3–5 day limit.
- Coupon Limit: There may be a limit on how many coupons a single person or household can receive over a set period. Check the official rules for full details on this.
Burlington Stores: More About the Off-Price Shopping Experience
Burlington, formerly known as Burlington Coat Factory, is a major off-price department store retailer in the United States. The company operates hundreds of stores and specializes in offering brand-name merchandise at significantly reduced prices.
The Treasure-Hunt Model
Burlington’s business model relies on buying merchandise from manufacturers’ overstock, closeouts, and canceled orders. This means the inventory is always changing, creating a treasure-hunt experience for shoppers. Customers visit often because they know new deals arrive frequently. This model is why timely customer feedback is so important—it helps the company quickly adjust to trends and stock shortages.
Product Categories Available
The store carries a vast selection of goods, going well beyond coats and jackets. The feedback survey covers all of these areas to gauge satisfaction across the product mix.
- Women’s, Men’s, and Children’s Apparel
- Footwear and Accessories (handbags, jewelry, scarves)
- Home Goods (bedding, bath, kitchenware, decorative items)
- Baby Furniture and Clothing
- Seasonal Items and Toys
The Structure of the Customer Satisfaction Questionnaire
Knowing what types of questions to expect helps prepare you to give the most useful feedback. The Burlingtonfeedback questionnaire is structured to gather measurable data on specific aspects of the shopping experience. Most questions use a Likert scale, asking you to rate your satisfaction level.
Key Areas of Inquiry
The questions focus on the most important parts of a customer’s journey in the store.
- Overall Satisfaction: A general rating of your happiness with the entire visit.
- Staff Performance: Ratings on the helpfulness, friendliness, and knowledge of store employees.
- Store Environment: Questions about the cleanliness, organization, and ease of finding products.
- Product Experience: Ratings on the quality, value, and availability of the items you shopped for.
- Checkout Process: Feedback on wait times, cashier efficiency, and the accuracy of the transaction.
A few sections may include an open-ended text box, allowing you to write specific comments or suggestions. Keeping these comments brief and focused on a single issue makes them most useful for the management team.
Troubleshooting Technical Issues and Getting Support
If you run into a problem while trying to submit your Burlingtonfeedback, several steps can help you complete the process successfully. Technical difficulties are rare but can happen due to browser settings or data entry mistakes.
Browser and Device Compatibility
The survey site, www.burlingtonfeedback.com, works well on most modern web browsers, including Chrome, Firefox, Safari, and Edge. If the page does not load correctly, try clearing your browser’s cookies and cache, or try a different device, such as a smartphone or tablet.
Error Messages and Solutions
| Error Message | Likely Cause | Action to Take |
|---|---|---|
| Code Invalid | Typo in the survey code, or the code was already used. | Check the receipt and re-enter the code carefully. If the code is missing, use the store number and date option. |
| Date Expired | The purchase date is outside the 3-5 day window. | The receipt cannot be used for the survey; look for a more recent receipt. |
| System Error | A temporary website issue. | Wait 15-30 minutes and try again. |
| Cannot Proceed | A required field was left blank. | Review all pages and fill in any missed questions or required entries. |
If problems continue, the best action is to contact Burlington’s Customer Relations team for help with the survey entry.
Connecting with Burlington Beyond the Survey
Burlington maintains a strong presence across several digital platforms. Following these channels helps shoppers stay informed about sales, new merchandise, and community efforts.
Social Media Channels and Community
Burlington uses social media to connect with its customers, share style inspiration, and announce charitable activities.
- Facebook: Find updates on special store events and new arrivals.
- X (formerly Twitter): Get quick announcements about promotions and community support.
- YouTube: Watch videos on styling tips, home decorating, and brand partnerships.
- Pinterest: Browse collections of products and outfit ideas.
Sharing your positive Burlingtonfeedback experience on these platforms using relevant hashtags helps build a community of enthusiastic shoppers.
Burlington Stores Corporate Contact Details
For questions about the Burlingtonfeedback process, the sweepstakes rules, or any issue related to a store visit, you can reach out to the corporate office.
Official Website: burlington.com
Corporate Address: Burlington Stores, Inc., 2006 Route 130 North, Burlington, New Jersey 08016
Phone Number: 1-855-355-2875 (Customer Relations)
Operating Hours (Customer Relations): Monday – Friday, 9:00 AM to 6:00 PM (Eastern Time)
Reaching out to Customer Relations with your receipt details can often resolve issues with survey codes or technical errors quickly.
Frequently Asked Questions About Burlingtonfeedback
The Burlingtonfeedback process generates several common questions from shoppers looking to share their experience and claim their rewards. These answers provide clear, detailed steps and rules to make sure the entry is valid, the coupon is used correctly, and the sweepstakes entry is counted. Knowing these details helps every customer successfully complete the process without mistakes, ensuring their voice is heard by the company’s management and buying teams.
How do I enter the $1,000 gift card sweepstakes without making a purchase?
The sweepstakes includes a No Purchase Necessary entry method, which is an important legal requirement. To enter without a receipt, you must use the official mail-in option. You need to hand-write your full name, complete mailing address, city, state, zip code, daytime phone number, and birth date on a 3 x 5 card. This card must be mailed in a stamped envelope to the official sweepstakes address. You can only send one entry per envelope, and the entry must arrive within the same monthly deadline as the online entries. This method gives everyone a fair chance to win the $1,000 gift card, regardless of whether they made a recent store purchase.
What specific details about my store visit does the Burlingtonfeedback survey ask for?
The questionnaire focuses on gathering highly specific and actionable data about your recent shopping trip. It asks you to rate your experience using a simple scale (often 1 to 5) on topics like the availability of the products you were seeking, the organization of the store’s departments, and the overall cleanliness of the fitting rooms and aisles. A major section covers staff interaction, asking if employees were friendly, helpful, and easy to find when needed. Finally, you rate the checkout speed and ease of the payment process. These detailed questions move beyond simple satisfaction to pinpoint exactly what is working well and what needs change in each store location.
If I received a coupon code, what should I do to make sure I can use it later?
The coupon code is a six-digit validation number that appears only on the final confirmation screen after you submit your Burlingtonfeedback. You must immediately write this code down on your original store receipt. The receipt acts as the physical coupon for your next visit. The code is typically valid for 30 days from the date it was issued. You must present the original receipt with the handwritten code to the cashier before they scan your items. If you forget to write the code down or lose the receipt, the coupon cannot be replaced, as the system verifies the code against the date of the survey completion.
What happens to my feedback after I submit the Burlingtonfeedback questionnaire?
Once submitted, your responses are instantly collected and grouped with others from the same store and region. Burlington’s system analyzes the data daily. Negative feedback about cleanliness or staff behavior is sent directly to the regional and local store managers, prompting immediate action like extra training or deeper cleaning schedules. Positive feedback is used to recognize and reward high-performing employees. Data on product availability and quality is used by the corporate buying team to adjust inventory levels and future orders. This direct and quick action loop ensures that your opinion causes real, practical changes in the store.
Can I use a receipt that is more than five days old to take the survey?
No, you cannot use a receipt that is more than five days old to enter the Burlingtonfeedback survey online. The system’s main rule is that the feedback must reflect a recent shopping experience, which is why the entry window is strictly set to three to five days from the purchase date. The goal is to collect the freshest possible memory of the visit. If you enter a purchase date outside this window, the system will reject the entry and prevent you from proceeding. If you still want to participate in the $1,000 sweepstakes, you must use the No Purchase Necessary mail-in entry method instead, as this option does not rely on a recent store receipt.